Shipping & Returns

Returns and Refunds

Cancellation rights: In line with Consumer Protection (Distance Selling)
Regulations 2000, if you change your mind about a purchase made using 'Buy it
Now' then you may return it 'as new' in its original packaging for a refund
provided you have notified us in writing within 7 days of receipt of your
intention to do so. We will only refund the base cost of postage advertised
for that product which will exclude any upgraded delivery services paid for
(e.g. if the basic dispatch method shown for that item is 2nd Class Royal Mail
but you opted for Special Delivery, only the charge for 2nd Class Royal Mail
will be refunded). The cost of returning an order which the customer has
cancelled is the responsibility of the customer. We do not agree to cover any
installation costs or costs incurred in the event of failure or inspection.

Money-back guarantee: All of our new items bought using Buy it Now also have a
14 day Money-back guarantee. If you change your mind about a purchase then you
may return it 'as new' in its original packaging for a refund provided you
have notified us in writing within 14 days of receipt of your intention to do
so. We will only refund the original item cost excluding all postage charges because this warranty is a return to base warranty. The cost of returning an item under this guarantee is the responsibility of
the customer.

To commence the return of an item purchased on eBay from us please go to this
link


We aim to process all returns within 72 hours of receipt Mon-Fri. Please
note, any returns of unwanted items must be returned in their original, as
new, condition complete with any packaging and instructions. Failure to do
so could incur a restock fee up to the full value of the item but normally 20%.
If the returnis tested and working then we reserve the right to deduct 20% in line with our returns policy.
We accept no responsibility for returned items until they have been received
back by us. Any refunds will be made against the original payment method.

Please ensure that all returns include your full order details otherwise there may be a delay in processing.

All of our new items also come with a 12 month non transferable guarantee against defects.
(unless otherwise stated)
The cost of returning an order which the customer has cancelled is the
responsibility of the customer. We do not agree to cover any
installation costs or costs incurred in the event of failure or inspection.
Should your purchase prove to be faulty within 12 months we may provide a repair,
replacement or refund at our discretion. Please keep a written copy of the
sale to present when requesting an inspection if you believe the product has developed a fault.
Once a return is authorised you have 30 days only to return the product to us.

All distributors are covered by a 12 month warranty for the internal parts, cap, rotor arm and gear,
the ignition module of our systems excluding the V8 distributors come with a 12 month warranty.

By purchasing from us you are agreeing to these terms. These terms do not
affect your statutory rights.

Returns address: (no callers without prior arrangement)

Returns @ Powerspark Ignition Ltd
Unit 16 Sanders Road Ind Est
Bromsgrove
Worcs
B61 7DG


Return enquiries: 01527 889 453 or email us at sales@simonbbc.com

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